When Ramona, the Keynote Speaker at a Major Business Leaders

question 86

Multiple Choice

When Ramona, the keynote speaker at a major business leaders' conference, arrived in the middle of the night at the Ritz-Carlton, she was exhausted and her suit was wrinkled from her ten-hour plane trip. The night clerk found someone to dry clean Ramona's suit and have it ready for her morning presentation. She has been a loyal Ritz-Carlton customer ever since. In this example, Ritz-Carlton demonstrated the macro strategy of

• A) customer excellence.
• B) operational excellence.
• C) product excellence.
• D) promotional excellence.
• E) global excellence.

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Definitions:

Potential Penalties

Possible sanctions or punishments that could be imposed as a consequence of breaking a law or rule.

Independent Observers

Individuals or entities that are not involved in the actions or events being observed, ensuring unbiased and objective reporting or analysis.

Meaning Maintenance Model

A psychological theory suggesting that people have a need to maintain a sense of meaning and coherence in their lives, responding to threats by reaffirming or revising their understanding of the world.

Uncertain Situations

Refers to scenarios where the outcome or future events are not predictable or known in advance.