Chesnee Works in the Office of a Building Materials Company

question 130

Multiple Choice

Chesnee works in the office of a building materials company.One of her jobs is to identify new building projects and to determine who will make the building materials purchase decisions.Chesnee is involved in the _______________ step of the selling process.

• A) generate leads
• B) preapproach
• C) closing the sale
• D) follow-up
• E) sales presentation

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Definitions:

Job Characteristics

Aspects of a job that affect an employee's attitudes and behaviors, such as skill variety, task identity, task significance, autonomy, and feedback.

Emotional Intelligence

The ability to understand, use, and manage one's own emotions in positive ways to relieve stress, communicate effectively, emphathize with others, overcome challenges, and defuse conflict.

Goal Congruence

The alignment of objectives between individuals, teams, or departments, and the overall goals of an organization.

Special Endorsement

A form of endorsement on a negotiable instrument, such as a check, whereby the endorser specifies the party to whom the instrument is to be payable.