Charles Wants to Survey Recent Customers About the Quality of Service

question 77

Multiple Choice

Charles wants to survey recent customers about the quality of service they received at his small auto service dealership.He has customers' mailing and e-mail addresses.Charles will likely use an online survey primarily because it offers

• A) relatively low response rates.
• B) the ability to share video with respondents.
• C) the ability to ask sensitive questions with anonymity.
• D) fast responses at a lower cost.
• E) the opportunity to survey both existing and potential customers.

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Definitions:

Managers

Individuals who are responsible for planning, organizing, leading, and controlling the work of a team to achieve specific organizational goals.

Effective Negotiator

An individual who has the ability to successfully navigate negotiations by reaching agreements that benefit all parties involved through skills such as communication, persuasion, planning, and problem-solving.

Distributive Negotiation

A negotiation strategy in which the parties involved view the resources in question as fixed, leading to a competitive scenario where each party aims to secure as many resources as possible.

Principled Negotiation

A negotiation strategy that focuses on mutual interests and objective standards rather than power dynamics or competitive bargaining.