A Restaurant Chain Is Working on Improving the Quality of Its

question 48

Multiple Choice

A restaurant chain is working on improving the quality of its food and service. To track its progress, it recruits customers who agree to respond to customer satisfaction surveys once every three months over the next two years. What kind of data is the restaurant chain collecting?

• A)panel data
• B)internal secondary data
• C)focus group data
• D)external secondary data
• E)scanner data

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Definitions:

Autonomous Morality

The stage of moral development where individuals recognize that rules and laws are created for the good of the collective and can be changed through consensus.

Preconventional Stage

The first level in Kohlberg's theory of moral development, characterized by an individual's response to moral issues based on consequences to oneself.

Subjective

Based on or influenced by personal feelings, tastes, or opinions rather than external facts.

Wellbeing

Refers to a state of being comfortable, healthy, or happy, encompassing both physical and psychological health.