Setting High Customer Expectations Is a Good Strategy That Will

question 127

True/False

Setting high customer expectations is a good strategy that will help avoid customer dissatisfaction in the long run.

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Definitions:

Visible Rewards

Tangible, observable rewards given to members of an organization for their work effort or performance, serving as motivation for continued or improved performance.

Empowered

Having the confidence and ability to make decisions and take actions autonomously, often leading to a sense of control and efficacy in one's role.

Workflow Design

The arrangement and organization of processes, tasks, and activities to achieve efficient operations and outcomes in a workplace.

Self-efficacy

An individual's belief in their own ability to complete tasks and achieve goals, which plays a critical role in how one approaches goals, tasks, and challenges.