For Most Service Businesses the Quality Standard Has Become

question 252

Multiple Choice

For most service businesses the quality standard has become

• A) providing prompt and predictable service.
• B) providing a competitive level of service at the lowest cost.
• C) pleasing customers by anticipating their needs.
• D) less important than it is for manufacturing businesses.

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Definitions:

Margin of Error

The amount of error that can be tolerated, often expressed as a percentage that indicates the range within which the true value is expected to lie with a certain level of confidence.

Confidence Interval

A range of values derived from sample data that is likely to contain the value of an unknown population parameter.

Confidence Interval

A swath of values, derived from analyzing sample data, likely to incorporate the value of a hidden population parameter.

Mean Height

The average height calculated by summing the heights of all individuals in a sample and dividing by the number of individuals.