Technology Allows Firms to Listen to Customers' Wants, Track Their

question 252

True/False

Technology allows firms to listen to customers' wants, track their purchases, provide them with better service, and give them more access to information.

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Definitions:

Duplication

Reproduction or copying of a process, product, or service in order to achieve redundancy or increase capacity.

Underutilization

The condition of not using resources, skills, or talents to their full potential, often within a workforce context.

Centralized

Refers to the system or organization where decision-making authority is concentrated at a high or singular point, often to maintain control and uniformity.

Direct Supervision

The management approach where a supervisor is directly involved in overseeing and guiding the work of subordinates, often with immediate feedback and control.