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Nicola is a salesperson at one of Epic Electronics' retail stores. As an effective salesperson, Nicola is expected to help her customers resolve any doubts they might have before the sale, and follow up to ensure that the customer is satisfied after the sale.
Number Conservation
A cognitive ability in children that demonstrates their understanding that quantity remains the same despite changes in shape or arrangement.
Preoperational Thought
A stage in Piaget's cognitive development theory characterized by symbolic thinking, egocentrism, and a lack of logical reasoning in children aged 2 to 7 years.
Centration
A characteristic of preoperational thought in which the child tends to focus on one salient feature of an experience or event at a time.
Zone Of Proximal Development
In Vygotsky’s theory, the range of concepts and skills that a learner is to understand or perform only with support or scaffolding from someone else.
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