Bethany Just Finished Making a Sales Presentation to a Major

question 213

Multiple Choice

Bethany just finished making a sales presentation to a major prospect. In the next step of the selling process, Bethany will likely be:

• A) processing the customer's order.
• B) closing the sale, by asking the customer to make a commitment.
• C) answering customer questions and dealing with objections.
• D) setting an appointment for the customer to meet with her boss.

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Definitions:

Intellectual Skills

The cognitive abilities that involve reasoning, problem-solving, and the capacity to understand complex ideas.

Wording Effects

The influence that the choice of words has on the recipient's reaction and understanding.

Welfare

Government programs designed to assist individuals and families in need to ensure a minimum standard of living and financial security.

Aid to the Needy

Assistance programs aimed at providing financial, food, medical, or other forms of support to individuals or communities in need.