A Six-Sided Die Is Used to Simulate the Favourite Ice

question 34

Multiple Choice

A six-sided die is used to simulate the favourite ice cream flavours for a simulated series of customers. Given that the following five numbers were rolled, how many customers had chocolate as their favourite
Flavour?
2 6 3 4 5

• A)1
• B)2
• C)3

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Definitions:

Service Failure

Occurs when a service does not meet the customer's expectations, often leading to dissatisfaction.

Service Recovery

Service recovery involves a company's response to a service failure, aiming to address the issue and restore customer satisfaction.

Distributive Fairness

The perceived fairness of the outcomes of a decision-making process, including the allocation of resources or rewards among stakeholders.

Procedural Fairness

The perception that the processes and methods used to make decisions and resolve disputes are fair and impartial.