An Important Strategy in Operations Management Is Using Technology to Anticipate

question 272

True/False

An important strategy in operations management is using technology to anticipate customer needs. In the hotel industry, this is known as guest-recognition services.

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Definitions:

International Brotherhood

A term that can refer to solidarity among different nations or peoples, or to specific organizations aiming to promote such solidarity.

Right to Work Laws

Laws that prohibit agreements between labor unions and employers that make membership, payment of union dues, or fees a condition of employment, either before or after hiring.

Union Members

Individuals who belong to a labor union, an organization that represents workers' interests in negotiations with employers over wages, benefits, and working conditions.

Union Shop

All employees must join the union, usually within 30 days after they are hired.