For Most Service Businesses the Quality Standard Has Become

question 302

Multiple Choice

For most service businesses the quality standard has become:

• A) providing prompt and predictable service.
• B) providing a competitive level of service at the lowest cost.
• C) delighting customers by anticipating their needs.
• D) less important than it is for manufacturing businesses.

---

Definitions:

Urban Riots

Violent disturbances in urban areas, which can be prompted by social, economic, or political grievances, leading to property damage, injuries, and deaths.

Segregation

The enforced separation of different racial groups within a country, community, or institution.

Immigrant Status

Refers to the legal condition or position held by an immigrant in a host country, determining their rights, obligations, and eligibility for citizenship or residency.

Foreign Nationals

Individuals who are citizens of a country other than the one in which they are currently living or visiting.