Kim Is the Sales Representative for a Major Textbook Publisher

question 139

Multiple Choice

Kim is the sales representative for a major textbook publisher.When she calls on the business faculty at General University,her first stop is to chat with Frank,the business department secretary.From Frank,Kim learns which professors have left the university or have newly arrived.Frank also helps Kim make appointments to see professors to discuss textbook choices.Frank acts as the __________ in the business department buying center.

• A) buyer
• B) initiator
• C) influencer
• D) user
• E) gatekeeper

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Definitions:

Sexual Harassment

Unwanted or inappropriate remarks, advances, or actions of a sexual nature, often in a workplace or educational setting, that can create a hostile environment.

Formal Complaint

A documented grievance or allegation of wrongdoing lodged with an authority for investigation or action.

Reprisal

An act of retaliation or revenge, often taken in response to perceived wrongdoing.

Retaliation

The act of returning an attack or harm to someone in response to a perceived wrong.