Firms Should Not Attempt to Educate Customers About Products and Services

question 92

True/False

Firms should not attempt to educate customers about products and services using social media,since customers are busy interacting with friends and will reject attempts to educate them.

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Definitions:

Altruism

A selfless act of concern for the wellbeing of others without expecting any reward in return.

Human Dignity

The inherent value and worth of all individuals, deserving of respect and ethical treatment in all aspects of life.

Whistleblowing

The act of exposing any kind of information or activity that is deemed illegal, unethical, or not correct within an organization that is either private or public.

Fraudulent Billing

The act of intentionally submitting false or misleading information for financial gain in healthcare billing.