At Times,customers Have an Unexpected Need and Require Certain Departments,such

question 98

Multiple Choice

At times,customers have an unexpected need and require certain departments,such as production,to change their schedule to meet the demands of the sales department.When Susan,the vice president of marketing,is involved in resolving this conflict,this is an essential part of which management function?

• A)delegating
• B)implementing
• C)leading
• D)monitoring
• E)staffing

---

Definitions:

Socialized Power Orientation

A leadership approach focused on utilizing power for the benefit of others, rather than for personal gain.

Esteem and Status

Pertains to the perception of an individual's or group's value and position within a social hierarchy.

Referent Power

A form of influence based on the charismatic appeal or personal attraction one has over others.

Expert Power

Expert power is the influence one possesses due to their high level of skills, knowledge, or expertise in a particular area, which can impact others' behavior or decisions.