SCENARIO 10-13 The Amount of Time Required to Reach a Customer Service

question 11

Essay

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,what is the largest level of significance at which a test on a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels will not be rejected?

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Definitions:

HRIS

Human Resource Information System, a software or online solution for managing an organization's human resources data and processes.

Managerial Decision Needs

The information and insights required by managers to make informed and effective decisions in organizational contexts.

Human Resource Accounting

The process of identifying, measuring, and communicating information about human resources to aid management within an organization.

Dollar Figure

A numerical value or amount expressed in terms of dollars, often used in financial reporting, budgeting, and transactions.