When Dealing with an Abusive Customer

question 15

Multiple Choice

When dealing with an abusive customer

• A) immediately call security.
• B) look for points of agreement with the customer.
• C) increase your volume to make sure you are heard.
• D) All of the above

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Definitions:

Main Thought

The primary or central idea conveyed in a piece of writing, speech, or conversation.

Effective Sentences

Sentences that are clear, focused, and well-structured, contributing to the efficiency and clarity of communication.

Biased Language

Language that shows prejudice towards or against people or groups, often based on personal characteristics.

Business Communication

The exchange of information among individuals both inside and outside an organization, carried out for the organization's financial advantage.