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The active voice is more direct and concise, so you should use it most of the time.
Q7: Effective telephone customer service skills include<br>A) answering
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Q10: Sometimes nonparticipants should receive copies of the
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Q16: Employees from the design, engineering, and maintenance
Q21: Marc just started a new job and
Q33: <img src="https://d2lvgg3v3hfg70.cloudfront.net/TBX9184/.jpg" alt=" Referring to the
Q51: The term "e-mail "refers only to the
Q72: Which one of the following laws or