Behavior-Based Safety Programs

question 78

Multiple Choice

Behavior-based safety programs

• A)are government sponsored programs to determine how businesses can better design their workplaces to eliminate occupational injuries.
• B)focus on teaching employees and managers to identify, discipline, and change unsafe worker behaviors that cause accidents.
• C)have determined that it is primarily workplace conditions, not workers' behaviors, that cause accidents.
• D)have determined that chronic work-related disorders or illnesses are best treated by putting the worker in a less physically demanding job.

Identify strategies for deepening customer relationships and the role of financial incentives.

Comprehend the shift from market share to customer-centric metrics such as share of customer and lifetime value.

Grasp the concept of the zone of tolerance in managing customer expectations and satisfaction.

Understand symbolic or experiential attributes and their influence on consumer preference.

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Definitions:

Content And Tone

The substance or material dealt with in a text, speech, or work of art, and the manner in which it is expressed.

Negative Messages

Communications that convey rejection, denial, or displeasing information, often requiring careful wording to mitigate negative reactions.

Legal Liability

The responsibility or obligation under law to make restitution for wrongdoing or negligence.

Expressions Of Sympathy

Statements or gestures that convey understanding, support, and compassion to someone experiencing grief or hardship.