A Retail Store Worker Reciting a Script When Interacting with Customers

question 127

Multiple Choice

A retail store worker reciting a script when interacting with customers is an example of which principle of McDonaldization identified by Ritzer?

• A)Priority on quality
• B)Efficiency
• C)Calculability
• D)Predictability

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Definitions:

Navigation Pane

A graphical user interface component that displays the main navigation options or hierarchy of a software application or website.

Shortcut Menu

A context-sensitive menu that appears upon user interaction, such as right-clicking, providing quick access to frequently used commands.

Title Bar

The horizontal bar at the top of a window that displays the name of the application or document.

Tabular Layout

A way of arranging data in rows and columns, similar to spreadsheets, for efficient display and analysis.