Lydia Is Good at "Reading" Facial Expressions, Tone of Voice

question 322

Multiple Choice

Lydia is good at "reading" facial expressions, tone of voice, and other signs of emotion in others and to sense what others are feeling. In terms of emotional intelligence, Lydia is exhibiting

• A)congruence.
• B)emotional conceptualization.
• C)empathy.
• D)bidirectional communication.

---

Definitions:

Dispatching Rule

A guideline or criterion used to determine the scheduling and order in which jobs should be processed in manufacturing or service operations.

Flow Time

The time taken for a unit to move through an entire system or process, from start to finish.

Work-In-Process

Items or materials that are in the stage of production but have not yet been completed.

Lateness

The occurrence of a task or delivery being completed past its expected or agreed-upon time.