If You Violate an Individual's Personal Space, He or She

question 146

Multiple Choice

If you violate an individual's personal space, he or she may

• A)step back to re-establish their original distance from you.
• B)hold their ground and turn to the side or look away.
• C)hold their ground and position an arm in front of him or herself.
• D)do any of these actions.

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Definitions:

Service Gaps Model

A framework used to identify and analyze the gap between customer expectations and the actual services delivered, aiming to improve service quality.

Potential Gaps

Possible disparities or differences that could emerge between expectations and actual outcomes in various contexts, such as service delivery, product performance, or communication.

Service Quality

The evaluation of the alignment between a customer's expectations and the quality of service provided.

Evaluate Service

The process of assessing the quality, efficiency, and satisfaction provided by a service to ensure it meets or exceeds customer expectations.