The Concept That Customers Are Not Likely to Switch Easily

question 39

Multiple Choice

The concept that customers are not likely to switch easily to something new is: ​

• A)a SWOT analysis
• B)Inertia
• C)Brand loyalty
• D)All of these choices
• E)None of these choices

Recognize the physical and psychological effects of stress on the human body.

Understand the general adaptation syndrome (GAS) and its stages.

Differentiate between eustress and distress.

Understand the impact of stress on the immune system.

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Definitions:

Overhead Costs

Expenses associated with running a business that are not directly tied to the production of goods or services, such as rent, utilities, and administrative costs.

Profit

The financial gain achieved when the amount of revenue gained exceeds the expenses, costs, and taxes needed to sustain the activity.

Markdown

A reduction in the selling price of goods or services, often to clear old stock or to beat competitors.

Shiraz Wine

A style of wine made from the dark-skinned Syrah grape, known for its bold flavors.