Approximately How Much More Does It Cost to Attract One

question 115

Multiple Choice

Approximately how much more does it cost to attract one new customer than to keep an existing one?

• A) Twice as much
• B) Three times as much
• C) Five times as much
• D) About the same

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Definitions:

Communication Skills

The ability to effectively convey information, ideas, and emotions orally, written, or nonverbally in various contexts.

Customer Service Satisfaction

The measure of how the goods or services supplied by a company meet or exceed the expectations of its customers.

Salesforce Evaluation

The process of assessing the performance and effectiveness of a company's sales team, often using metrics such as sales volume, customer feedback, and goal attainment.

Sales Management Process

A methodical approach involving the planning, execution, and evaluation of strategies and tactics employed to encourage and enable a sales team to effectively sell a company's products or services.