Which of the Following Statements About Customer Complaints Is True

question 44

Multiple Choice

Which of the following statements about customer complaints is true?

• A) One way to stem complaints at the source is to provide complaint forms at every point of contact with the customer so that problems can be coped with quickly.
• B) Complaints should be viewed as mistakes that a company is making.
• C) A dissatisfied customer will probably tell at least nine other people about the problem he or she faced with a company.
• D) The most important message that can be sent to customers through a company's marketing effort is that the customer is always right.
• E) All of these are correct.

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Definitions:

Ovary

The female reproductive organ that produces eggs and hormones like estrogen and progesterone.

Ovaries

Female reproductive organs in which ova (eggs) are produced, along with the hormones estrogen and progesterone.

Suspensory Ligaments

Connective tissue fibers that hold an organ in place or in some instances, like the lens of the eye, change its shape during accommodation.

Pelvis

The lower part of the torso, located between the abdomen and the thighs, that houses the reproductive organs and part of the digestive tract.