Which of the Following Statements About Customer Complaints Is True

question 44

Multiple Choice

Which of the following statements about customer complaints is true?

• A) One way to stem complaints at the source is to provide complaint forms at every point of contact with the customer so that problems can be coped with quickly.
• B) Complaints should be viewed as mistakes that a company is making.
• C) A dissatisfied customer will probably tell at least nine other people about the problem he or she faced with a company.
• D) The most important message that can be sent to customers through a company's marketing effort is that the customer is always right.
• E) All of these are correct.

---

Definitions:

Self-Censor

The act of restricting what one says or reveals about oneself to avoid offending others or crossing social or cultural boundaries.

Foolish Decisions

Choices made without proper judgment or consideration of the consequences, often leading to unfavorable outcomes.

Task-oriented

Describes an approach or a person focused primarily on completing tasks and achieving objectives efficiently.

Relationship-oriented

A focus or emphasis on building and maintaining strong interpersonal connections and bonds in various contexts.