The Link Between the Technician and the Customer Is the Service

question 8

True/False

The link between the technician and the customer is the service writer/service advisor.

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Definitions:

Situational Interviews

Interviews that attempt to assess a job applicant’s likely future response to specific situations, which may or may not have been faced by the applicant in the past.

Structured Interviews

An interviewing technique where all candidates are asked the same predetermined questions in the same order to ensure consistency in the evaluation process.

Panel Interview

An interview using several interviewers with one applicant.

Interviewing Mistake

Errors made during the job interview process, which could negatively affect the assessment of a candidate or the candidate's perception of the employer.