Technicians Only Represent Themselves When Speaking with Customers, Not the Company

question 15

True/False

Technicians only represent themselves when speaking with customers, not the company they work for.

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Definitions:

Resistance to Change

Resistance to change is the opposition or unwillingness of individuals or groups to alter their behavior, processes, or structures in response to new conditions or innovations.

Empathy and Support

The ability to understand other people's feelings coupled with providing help or encouragement.

Participation and Involvement

The act of taking part in an activity or situation, showing commitment or having a stake in the process or outcome.

Communication Competency

The ability to effectively convey information, understand others, and interpret messages across various channels and contexts.