In the Context of the Attributes Required for a Successful

question 21

Multiple Choice

In the context of the attributes required for a successful sales career, written communications skills:

• A) include asking appropriate questions to customers.
• B) involve actively seeking ways to help customers.
• C) include computer and other technologically facilitated communications.
• D) include persuasive communications.
• E) involve planning and executing work efficiently.

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Definitions:

Big Five

A personality model comprising five broad dimensions: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Creativity

The ability to produce original, innovative ideas or solve problems in unique ways.

Extraversion

A personality trait characterized by outgoingness, high energy, and an enjoyment of social interaction.

Prejudice

The display of negative, irrational, and superior opinions and attitudes toward persons who are different from ourselves.