In the Context of the Attributes Required for a Successful

question 21

Multiple Choice

In the context of the attributes required for a successful sales career, written communications skills:

• A) include asking appropriate questions to customers.
• B) involve actively seeking ways to help customers.
• C) include computer and other technologically facilitated communications.
• D) include persuasive communications.
• E) involve planning and executing work efficiently.

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Definitions:

Telephone Installer

A technician specialized in setting up and maintaining telephone systems and services.

Negative Affectivity

A personality trait characterized by the tendency to experience negative emotions such as sadness, anxiety, and anger more frequently than others.

Stress Factors

Are various physical, psychological, or environmental stimuli that cause stress in individuals, potentially leading to adverse health effects and affecting overall well-being.

Self-Esteem

is an individual's subjective evaluation of their own worth, encompassing beliefs about oneself as well as emotional states such as triumph, despair, pride, and shame.