Which of the Following Is an Example of an Open-End

question 1

Multiple Choice

Which of the following is an example of an open-end question designed to be evaluative in nature?

• A) How do you feel about the new tax exemption policy for start-up businesses?
• B) Which is easier to use for you, Google or Firefox?
• C) Earlier you mentioned that your employees have a low morale. How do you think that impacts your business?
• D) How often do you face power outages in this area?
• E) You said that this technology does not suit your customers' requirements; could you give me an example of what you mean?

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Definitions:

Customer Needs

Refers to the wants or desires that a customer expects a product or service to fulfill.

Process Value Analysis

Identifies and evaluates core processes for their performance contributions to customer satisfaction.

Value Chain Analysis

A strategic analysis tool that maps out the sequence of activities an organization performs to create value for its customers.

Continuous Improvement

An ongoing effort to improve products, services, or processes through incremental and breakthrough improvements.