Which of the Following Is True of Assessment Questions

question 20

Multiple Choice

Which of the following is true of assessment questions?

• A) They focus on seeking alternative solutions to existing problems.
• B) They are designed to be threatening and intimidating to a customer.
• C) They are designed to spark conversation that elicits factual information about a customer's current situation.
• D) They mainly consist of closed-end questions and are used in the third stage of the ADAPT questioning system.
• E) They focus on ascertaining the validity of a customer's complaint.

---

Definitions:

Competition

A situation in which individuals or groups vie for superiority in a specific area.

Erik Erikson

A psychologist known for his theory on the psychosocial development of humans, emphasizing the impact of social experiences across the lifespan.

Master Anxieties

Learning to control or manage feelings of anxiety through various techniques or therapies.

Delinquent Behavior

Actions that violate legal or social norms, often associated with juvenile misconduct.