Which of the Following Is a Characteristic of Good Customer

question 66

Multiple Choice

Which of the following is a characteristic of good customer value propositions?

• A) Good customer value propositions tell a customer what he or she wants to hear.
• B) Good customer value propositions make promises and guarantees to ensure that a customer places an order.
• C) Good customer value propositions use vague statements that make it easier for a salesperson to make a sale.
• D) Good customer value propositions are as specific as possible on tangible outcomes.
• E) Good customer value propositions only reflect on the product or service dimensions that a customer will pay for.

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Definitions:

Service Quality

A measure of how well the service level delivered matches customer expectations.

Airlines Ranking

An evaluation or classification of airlines based on various performance metrics, such as safety, punctuality, and customer service.

Spearman Correlation

This is a non-parametric tool for measuring rank correlation, gauging how effectively a monotonic function can represent the linkage between two variables.

Sample Statistic

A numerical value calculated from a sample, used to estimate a population parameter.