Identify a True Statement About Service Enthusiasm

question 82

Multiple Choice

Identify a true statement about service enthusiasm.

• A) It helps an organization make the profit that it needs to stay in business.
• B) It is a core component of the traditional sales process.
• C) It helps minimize critical encounters with customers.
• D) It does not help generate profits.
• E) It does not require a service-minded corporate culture.

---

Definitions:

Employee Morale

The overall satisfaction, outlook, and feelings of well-being that employees have within their work environment.

Workforce Size

Refers to the total number of employees (full-time, part-time, and contract) that a company employs at any given time to meet its business needs.

Level Scheduling

A technique in production planning aimed at maintaining a steady rate of output, workforce levels, and material usage over time.

Seasonal Demand Fluctuations

Variations in product or service demand corresponding to season or specific time periods.