In the Context of Customer Service, Which of the Following

question 13

Multiple Choice

In the context of customer service, which of the following statements is true of service enthusiasm?

• A) Service enthusiasm is a core component of the traditional sales process.
• B) Everyone who comes in contact with a customer should have same the service enthusiasm to generate its benefits.
• C) Salespeople must focus on closing a sale rather than monitoring and coordinating the people who interact with a customer.
• D) Sales enthusiasm helps minimize critical encounters with customers.
• E) Service enthusiasm does not require a service-minded corporate culture.

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Definitions:

Inheriting

The act of receiving genes, traits, or properties from ancestors through the genetic information passed from parents to offspring.

Catastrophic Misinterpretations

The cognitive distortion where an individual irrationally anticipates the worst possible outcome in a situation.

Panic Disorder

A type of anxiety disorder marked by recurrent unexpected panic attacks, characterized by sudden periods of intense fear.