Which of the Following Statements Is True of a Service

question 44

Multiple Choice

Which of the following statements is true of a service strategy?

• A) It allows salespeople to plan their actions for each customer.
• B) It cannot be customized.
• C) It is one of the components of the effective salesperson follow-up.
• D) It the most important dimension of the three customer service dimensions.
• E) It must not be done while directing efforts against competitors.

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Definitions:

Total Commission

The entire amount of money earned by an individual or a company as a result of successfully completing a sale or series of sales.

Commission Payment Plans

Arrangements where salespersons or employees are paid based on their sales or performance, usually as a percentage of the revenue they generate.

Net Proceeds

The total amount received by a seller after all costs and expenses are deducted from the gross proceeds of a sale.

Commission

Commission is a form of earnings provided to sales personnel for selling a product or service, typically calculated as a fixed percentage of the sales amount.