Determining How One's Customers' Needs and Perceptions Are Changing Is

question 46

Multiple Choice

Determining how one's customers' needs and perceptions are changing is a part of:

• A) developing a strategy to minimize critical encounters.
• B) developing a service strategy.
• C) increasing service resilience.
• D) developing social cognition.
• E) transitioning from using relationship selling to using traditional selling.

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Definitions:

Cyclical Nature

The inherent tendency of markets, economies, or certain stocks to move in cycles, experiencing periods of expansion and contraction.

Peak Periods

Times of maximum activity, demand, or use, typically stressing the capacity, resources, or systems involved.