Salespeople Who Force Themselves to Smile at Customers All Day

question 165

Multiple Choice

Salespeople who force themselves to smile at customers all day may actually end up feeling relatively happy. This effect can be best explained by ____.

• A)the facial feedback hypothesis
• B)excitation transfer theory
• C)the Yerkes-Dodson law
• D)catharsis theory

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Definitions:

Periodic Inventory System

An inventory accounting system where updates to inventory levels are made at specific intervals, such as monthly or annually, rather than continuously.

Physical Count

A manual inventory verification process where actual items are counted to ensure accuracy of records.

Inventory System

A method for tracking the quantity, value, and location of a company's inventory, both current and sold.

FOB Destination

A shipping term indicating that the seller is responsible for the goods and transportation costs until the buyer receives the goods.