Lee Is a Technical Support Executive in a Product-Based Software

question 70

Multiple Choice

Lee is a technical support executive in a product-based software company. On a day when Lee is working from home, he gets a call from a customer about an issue with an application. Lee takes the concerned system's IP address, username, and password and asks the customer to stay connected to the Internet. Which of the following software will help Lee to link to the customer's computer to solve the issue?

• A)Remote access software
• B)Project management software
• C)Note taking software
• D)Desktop publishing software

---

Definitions:

Fairness Doctrine

A former policy of the United States Federal Communications Commission that required the holders of broadcast licenses to present controversial issues of public importance in a manner that was, in the FCC's view, honest, equitable, and balanced.

Supreme Court

The highest federal court in the United States, consisting of nine justices and having jurisdiction over cases of constitutional and federal law.

Red Lion Broadcasting

A landmark Supreme Court case, Red Lion Broadcasting Co. v. FCC (1969), that upheld the Federal Communications Commission's authority to enforce the Fairness Doctrine in broadcasting.

Edward Snowden

A former National Security Agency contractor who leaked classified information about global surveillance programs conducted by the US government.