While Conducting Business with a Customer from Italy, Zoe Was

question 91

Multiple Choice

While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should

• A)repeat what she has said in a louder voice.
• B)graciously accept the blame for not making her meaning clear.
• C)end the conversation until an interpreter can be found.
• D)require the Italian businessperson to restate the message in simple words.

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