When Speaking with Someone for Whom English Is a Second

question 92

Multiple Choice

When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and

• A)follow up important messages in writing.
• B)avoid smiling, which might make you appear to lack seriousness.
• C)use words that will impress the listener.
• D)assume that the listener understands if he or she nods and smiles in agreement.

---

Definitions:

Display Rules

Culturally learned norms and guidelines about when, where, and how it is appropriate to express emotions.

Cognitive Processes

The mental actions or processes involved in acquiring knowledge and understanding through thought, experience, and the senses.

Minority Group

A social group that is differentiated from the dominant groups in a society, often by cultural, religious, or racial distinctions, facing varying degrees of prejudice and discrimination.

Personal Sense

The perception and understanding of oneself, including one's own identity, feelings, and experiences, forming an integral part of individual consciousness.