When Speaking with Someone for Whom English Is a Second

question 92

Multiple Choice

When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and

• A)follow up important messages in writing.
• B)avoid smiling, which might make you appear to lack seriousness.
• C)use words that will impress the listener.
• D)assume that the listener understands if he or she nods and smiles in agreement.