Which of the Following Statements About Instant Messaging in the Workplace

question 54

Multiple Choice

Which of the following statements about instant messaging in the workplace is most accurate?

• A)Although companies have found instant messaging to be a valuable tool for employees to communicate with one another, they have been hesitant to use instant messaging for customer service.
• B)Unlike text messaging, instant messaging is not subject to discovery in lawsuits.
• C)Instant messaging allows people to share information immediately and make decisions quickly.
• D)Instant messaging decreases presence functionality.

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Definitions:

Hedonic Continuum

A spectrum that represents the range of experiences from pain to pleasure, underlying the principle that behaviors are motivated by the desire to increase pleasure and decrease pain.

Intensity

The magnitude or strength of a particular attribute, such as physical force, emotional feeling, or effort.

Duration

The length of time that something lasts or continues.

Sign

An object, quality, or event whose presence or occurrence indicates the probable presence or occurrence of something else.