The _____________________ of a Direct Reply Letter Generally Refers in Abbreviated

question 83

Multiple Choice

The _____________________ of a direct reply letter generally refers in abbreviated form to previous correspondence and/or summarizes an earlier message.

• A)body
• B)subject line
• C)closing
• D)attachment

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Definitions:

Listening

The active process of receiving, interpreting, and responding to verbal and nonverbal messages.

Nonverbal Communication

Transmission of information or messages without the use of words; includes gestures, body language, facial expressions, and other visual cues.

Vocabulary

The range of words known and used by a person in particular contexts or languages.

Professional Voice Mail

A pre-recorded message on a phone system that provides a courteous and business-like greeting to callers when unable to answer directly.