All of the Following Are Considered Routine Business Messages Except

question 72

Multiple Choice

All of the following are considered routine business messages except

• A)an e-mail message to a coworker that confirms the time for an upcoming meeting.
• B)a letter to a customer denying a request for credit.
• C)an e-mail reply to a customer acknowledging that an order has been shipped.
• D)an all-staff memo that outlines the new procedures for processing returned merchandise.

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Definitions:

Voiced Sympathy

Expressing feelings of pity and sorrow for someone else's misfortune.

Communism

A political and economic ideology aiming for a classless society where the means of production are communally owned and everyone contributes and receives according to their ability and needs.

Civil Liberties

Basic rights and freedoms guaranteed to individuals, usually protected by law or constitutional provisions, against government infringement.

Cold War

The period of geopolitical tension between the Soviet Union and the United States and their respective allies, from the end of World War II until the dissolution of the Soviet Union in 1991, characterized by mutual suspicion, propaganda, and proxy wars but not direct military conflict between the two superpowers.