Which of the Following Statements Best Describes the Use of Letters

question 92

Multiple Choice

Which of the following statements best describes the use of letters, e-mails, and memos in businesses today?

• A)Businesses use memos to deliver positive messages internally and externally, but they use formal business letters to deliver negative messages.
• B)E-mail delivers most internal communication, hard-copy memos deliver most external communication, and letters communicate only legal issues.
• C)Despite the popularity of e-mail, in certain situations letters remain the preferred channel of communication for delivering messages outside an organization.
• D)Businesses today use e-mail, memos, and letters interchangeably for all audiences, purposes, and messages.

---

Definitions:

Per Capita Income

A measure of the average income earned per person in a certain area in a specified year.

Economic Forces

Fundamental market pressures that influence the supply, demand, and pricing of goods and services within an economy.

Multinational Companies

Are corporations that operate in multiple countries aside from their home country, managing production or services across international borders.