Which of the Following Statements About Claims Is Most Accurate

question 90

Multiple Choice

Which of the following statements about claims is most accurate?

• A)If you expect that your claim will be granted, a letter or e-mail message is not necessary.
• B)Businesses will probably take a claim letter more seriously than an e-mail message or a telephone call.
• C)All claim messages should be written using the indirect strategy.
• D)Smart businesses dislike receiving claim messages because it means they did something wrong.

---

Definitions:

Savory

Relating to food that is salty or spicy rather than sweet, with a pleasant, appealing taste.

Tear Production

The process of secreting tears by the lacrimal glands, which is essential for eye health and emotion expression.

Earwax

A natural substance produced in the ear canal that protects the ear from dust, foreign particles, and microorganisms.