In the Closing of a Claim Message, You Should

question 35

Multiple Choice

In the closing of a claim message, you should

• A)justify and explain your request.
• B)promote goodwill and summarize your request.
• C)reference all copies of pertinent documents enclosed.
• D)warn the company that failure to comply could cause legal action.

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Definitions:

Assimilation

The process by which individuals or groups adopt the customs, attitudes, and norms of a dominant or surrounding culture, often losing original identity characteristics.

Group Metamorphosis

The process by which a group evolves and changes its structure, behavior, or identity over time.

Study of Whiteness

A field of scholarly research that examines the social construction of whiteness as a racial identity and its implications for power and privilege.

Power

The ability or capacity to do something or act in a particular way, especially as a faculty or quality.