When Granting a Customer's Claim, a Business Communicator Should Include

question 12

Multiple Choice

When granting a customer's claim, a business communicator should include an opening in an adjustment message that

• A)summarizes the reader's claim and request.
• B)presents the good news immediately.
• C)explains and clarifies the company's position.
• D)builds goodwill.

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Definitions:

Cash Collections

The process of gathering all cash payments due from customers over a specific period.

Sales

Sales refer to the total amount of goods or services sold by a company, which is a direct indicator of its business performance.

Cash Collections

The process of gathering and managing payments received from customers or clients.

Sales

The total amount of a company's revenues earned from selling goods or services over a certain period of time.