When Granting a Customer's Claim, a Business Communicator Should Include

question 12

Multiple Choice

When granting a customer's claim, a business communicator should include an opening in an adjustment message that

• A)summarizes the reader's claim and request.
• B)presents the good news immediately.
• C)explains and clarifies the company's position.
• D)builds goodwill.

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Definitions:

Tool

An instrument or device used to perform a specific task or function, often facilitating work or achieving a goal.

Substance Abuse

Excessive or addictive use of substances, especially drugs or alcohol, that leads to health issues or social, personal, or economic problems.

American Economy

The economic system of the United States, characterized by a mixture of private and public enterprise.

Time Management

The process of organizing and planning how to divide one's time between specific activities effectively.