Which of the Following Statements About Writing Negative Messages Is

question 36

Multiple Choice

Which of the following statements about writing negative messages is most accurate?

• A)Negative messages should never accept blame.
• B)Negative messages are always best delivered via phone rather than writing.
• C)Even experienced communicators are sometimes unsuccessful in meeting the goals related to negative messages.
• D)Negative messages should be sent by the highest-level person in the organization.

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Definitions:

Marketability

The ease with which a product or service can be sold in the market.

Return on Total Assets

Return on total assets (ROTA) is a financial ratio that measures the profitability of a company relative to its total assets, indicating how efficiently the company is using its assets to generate profits.

Return on Total Assets

A financial ratio that measures the profitability of a company in relation to its total assets, indicating how efficiently a company uses its assets to generate profit.

Interest Expense

The expenses an entity bears over a period for using borrowed capital.