Which of the Following Statements About Writing Negative Messages Is

question 36

Multiple Choice

Which of the following statements about writing negative messages is most accurate?

• A)Negative messages should never accept blame.
• B)Negative messages are always best delivered via phone rather than writing.
• C)Even experienced communicators are sometimes unsuccessful in meeting the goals related to negative messages.
• D)Negative messages should be sent by the highest-level person in the organization.

---

Definitions:

Heart

A muscular organ in most animals, which pumps blood through the blood vessels of the circulatory system by rhythmic contraction and dilation.

Arrector Pili

Small muscles connected to hair follicles that, when contracted, cause hair to stand up, producing 'goosebumps'.

Goose Bumps

The raising of small bumps on the skin due to the contraction of miniature muscles at the base of hair follicles, usually in response to cold or fear.

Hair Follicles

The skin organ that produces hair, consisting of a small tubular cavity containing the root of a hair and located in the dermis of the skin.