Taylor Must Send a Bad-News Message to a Client and Indicate

question 67

Multiple Choice

Taylor must send a bad-news message to a client and indicate to her that he will be unable to meet a delivery deadline. What should Taylor do first ?

• A)Ask his supervisor to write and send the message since she has more authority.
• B)Gather information about his reasons for not meeting the deadline.
• C)Write the opening of his message.
• D)Analyze the bad news to see how it will affect his reader.

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Definitions:

Biological Clocks

Internal mechanisms that regulate the timing of biological processes and behaviors, aligning them with daily and seasonal rhythms.

Cholecystokinin

A hormone secreted by the small intestine that aids digestion by stimulating the gallbladder to contract and release stored bile into the intestine.

Core Body Temperature

The temperature of the internal environment of the body, which is maintained within a narrow range despite external temperature changes.

Delta Waves

Brain waves with a frequency of 1-4 Hz that are associated with the deepest stages of sleep and brain development in young children.