Taylor Must Send a Bad-News Message to a Client and Indicate

question 67

Multiple Choice

Taylor must send a bad-news message to a client and indicate to her that he will be unable to meet a delivery deadline. What should Taylor do first ?

• A)Ask his supervisor to write and send the message since she has more authority.
• B)Gather information about his reasons for not meeting the deadline.
• C)Write the opening of his message.
• D)Analyze the bad news to see how it will affect his reader.

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Definitions:

International Regions

Geographic areas outside of a company’s home country where it conducts business activities, often considered in strategic decisions and reporting.

Reportable Segments

Sections of a business that must separately disclose financial and other information in financial reports, due to their significant activity or size.

Interim Reporting

A financial reporting method used by companies to provide financial statements over periods shorter than a fiscal year, often quarterly.

Financial Position

A snapshot of what a company owns and owes at a specific point in time, often presented in the form of a balance sheet.